SmartGen

Built an AI-Powered Energy Platform for Savings and Service Coordination

Quokka Labs engineered SmartGen across web and mobile, connecting household energy assessments, energy switching, savings discovery, renewable options, installer coordination, and appointment management in one digital platform.

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SmartGen - Where energy meets intelligence

Product Overview

An Integrated Energy Platform Powered by Gen AI Assistance

Quokka Labs engineered the SmartGen Energy Platform, connecting consumer energy data, supplier-specific workflows, and configurable savings offers across digital channels. The platform brings together iOS and Android applications, a customer website, and a centralized Admin Portal.

Bridging Household Energy Gaps with
Integrated Digital Workflows

Quokka Labs engineered connected energy workflows across assessments, renewable
options, service coordination, and centralized administration.

Problem

Complex Supplier and Contract Tracking

Fragmented electricity and gas arrangements complicate supplier comparisons and make contract deadlines harder to track across households.

Solution

Dynamic Energy Assessment and Supplier Logic

We engineered adaptive assessments capturing fuel usage, supplier relationships, and contract dates for each household.

Household energy supplier and contract tracking preview

Problem

Unclear Energy Savings Potential

Unstructured consumption inputs make it harder to translate household energy usage into actionable savings opportunities.

Solution

Energy Consumption and Savings Analysis

Our experts structured consumption inputs and savings-potential calculations to support consistent assessment of household energy data.

Household energy assessment and savings analysis preview

Our Process

How Quokka Labs Engineered
SmartGen’s End-to-End Energy
Workflows

Energy Workflow Discovery

Quokka Labs mapped household energy journeys, supplier variations, savings discovery, renewable assessments, installer enquiries, and administrator requirements to define the platform’s functional scope and connected workflows.

Cross-Platform Product Development

Our engineers developed customer-facing web and mobile applications, structuring shared account access and tailored interface flows for consumers navigating distinct household energy and service journeys.

Dynamic Assessment Engineering

We implemented conditional assessment logic for electricity, gas, and dual-fuel households, adapting supplier fields and contract-date collection to each customer's recorded arrangements within platform workflows.

Energy Savings Intelligence

We structured energy-usage inputs and savings-potential calculations, while keeping personalized solar recommendations distinct from general offers through configurable categories and display rules for customer journeys.

Centralized Administration and CRM

The team built administrative views for customer search, filtering, journey history, suitability assessments, offer management, and dashboard counts to support centralized review across service activity.

Workflow Integration and Validation

Our engineers connected appointment status transitions, notifications, and timestamped CRM records, then validated key customer and administrative workflows across assessment, offer, and service journeys before release.

The Business Impact of SmartGen’s Integrated Energy Infrastructure

40% Lower Lead Turnaround Time

3x More Confirmed Installer Bookings

65% Lower Administrative Overhead

35% More Qualified Leads

Engineered Product Capabilities

The Energy and Service
Capabilities Quokka Labs
Engineered into SmartGen

Quokka Labs engineered SmartGen’s energy-service workflows
across customer applications and administrative tools,
connecting household data capture, offer presentation, service
requests, and customer lifecycle tracking end-to-end.

Implemented conditional assessment flows that capture electricity and gas usage, support single-fuel and dual-fuel households, and request only the supplier details relevant to each customer.

Applied supplier-specific logic for shared or separate electricity and gas providers, collecting one or multiple contract end dates according to the household’s recorded supplier arrangement.

Structured consumption inputs and savings-potential calculations to support energy assessment journeys, giving downstream recommendations a more consistent view of a household’s declared electricity and gas usage.

Built configurable workflow automation for offer categories, prices, display rules, and administrator assignment, allowing approved promotions to appear only when configured business conditions permit.

Implemented searchable customer records, filters, journey review, and timestamped CRM history, recording status changes and updater details to make progression easier for administrators to trace.

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Contact Us

letstalk@quokkalabs.com

India

UG Floor, Tower-4, Assotech Business Cresterra, Plot No.22, Sector-135, Noida, Uttar Pradesh, 201305

+91 9501620330

USA

111 Congress Avenue Suite 500, Austin,
Texas - 78701

+1 469 663 0227

Netherlands

Jasmijnlaan 88, 1187 EL Amstelveen,
Netherlands

+31 611024740